Careers

Personal Injury Attorney

Client Service

• Assign cases to Case Managers.
• Conduct attorney reviews of all non-priority cases to monitor cases for coverage/liability issues, ensure clients are treating, medical management, spot over-treatment, monitor customer service aspect of case, make sure clients are released in a timely manner, etc.
• Monitor & manage departmental standards in terms of client contact percentage & checklist items.
• Communicate with clients to promote world class client service and to also help medically manage cases.
• Handle escalated calls that require attorney communication.
• Supervise Case Management Supervisor to ensure he/she carries out his/her duties.
• Attend and participate in weekly pre-litigation conferences with litigation attorney to determine whether to present top offers to clients or consider for possible litigation.
• Review all client surveys & discuss items that need to be addressed with Case Management Supervisor.
• Perform annual review of Case Management Supervisor; assist with annual reviews for Case Management team members.
• Manage employee issues that may arise in collaboration with the firm HR Director.
• Communicate with all external persons as needed, to facilitate moving case forward.
• Answer questions from Case Managers & Case Management Supervisor to help move cases forward.
• Process loan request/documents.

Medical Records

• Oversee all aspects of the medical records department.
• Monitor case flow and ensure files are A/S reviewed in a timely manner.
• Review files to determine if clients are released or should be released, in an effort to get files A/S’d and out to insurance company.
• Address questions from Medical Records Supervisor as well as from other members of medical records department.
• Oversee department to ensure all metrics are satisfied.
• Review files to determine whether treatment is related to auto accident-induced injuries.
• Find solutions when medical records staff are having difficulty getting medical records.

Settlement

• Perform settlement appointments regularly.
• Handle all withdrawal and terminations of the pre-litigation department.
• Strategize for ways to improve value of cases for client benefits.
• Improve time-on-desk metrics as they relate to CSS and Medical Records departments.
• Utilize the dashboard reports to analyze files ready to A/S.
• Review Settlement Memo’s after negotiations are complete for accuracy.
• Answer questions from other attorneys and team members regarding settlements.
• Review releases.
• Handle all conversations with adjusters, regarding issues, post-settlement.
• Ensure the DLAW method of asking for referrals is employed during each disbursement.

Qualifications

• Juris Doctor from an ABA accredited law school
• Admission in good standing to NC State Bar
• Minimum of 2 years of personal injury practice experience required
• Must have passion for client service and building a world-class operation
• Ability to build strong relationships, manage multiple priorities and lead others
• Ability to multi-task while maintaining high attention to detail
• Excellent analytical, oral and written communication skills and attention to detail
• Ability to work independently in a fast-paced, high-volume practice
• Demonstrate the highest level of personal integrity, client confidentiality & adherence to ethical standards
• Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
• Bilingual (Spanish) a plus

To apply, forward your resume and cover letter to

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